BPO & Outsourcing Time Tracking
Build client trust with transparent time tracking, ensure SLA compliance, verify billable hours, and maintain quality standards across your offshore teams.
The BPO Challenge
Client Trust Is Everything in Outsourcing
BPO and outsourcing companies face unique challenges in proving value, maintaining transparency, and ensuring quality across distributed offshore teams.
- Lack of Client Transparency
Clients can't see what their offshore team is doing, leading to trust issues and micromanagement. Without proof of work, you're constantly defending your value and justifying your pricing.
- SLA Compliance Risks
Meeting service level agreements requires accurate tracking of response times, resolution times, and team availability. Manual tracking leads to SLA violations and penalties.
- Quality Assurance Gaps
Without visibility into offshore team activities, quality issues go undetected until clients complain. You can't coach, train, or improve what you can't see or measure.
The Solution
Purpose-Built for BPO & Outsourcing Success
WorkComposer provides the transparency, accountability, and quality assurance tools BPO companies need to exceed client expectations.
- Client-Ready Transparency Reports
- Generate professional reports showing exactly what your offshore team accomplished. Include time breakdowns, screenshots, and activity summaries that clients can review anytime. Build trust with transparent proof of work.
- SLA Compliance Tracking
- Monitor team availability, response times, and work hours in real-time. Attendance reports ensure shift coverage, and activity tracking verifies productivity during client service hours. Never miss an SLA commitment again.
- Quality Assurance Monitoring
- Screenshot monitoring provides visual verification of work quality and process compliance. See if teams are following SOPs, using the right tools, and staying focused on client work. Identify training opportunities before quality suffers.
- Accurate Billable Hours Verification
- Automatic time tracking eliminates disputes over billed hours. Clients see exactly when their dedicated team members were working, with screenshots proving active engagement. Transparent billing strengthens client relationships.
- Productivity Analytics by Client
- Track productivity metrics for each client account separately. See which client projects are most efficient, identify process improvements, and optimize resource allocation across your BPO portfolio.
- Multi-Timezone Management
- Coordinate offshore teams across multiple time zones. Attendance tracking shows who's working when, making it easy to ensure coverage during client business hours regardless of location.
Measurable Results
The BPO ROI You Can Expect
- ↑40% Improvement in Client Retention
- Transparent reporting builds trust and eliminates doubts about offshore team productivity. Clients stay longer when they can see the value you're delivering.
- ↓95% Reduction in SLA Violations
- Real-time attendance and activity monitoring ensures teams are available and productive during contracted service hours. Avoid costly penalties and maintain SLA compliance.
- ↑25% Increase in Quality Scores
- Screenshot monitoring helps identify training gaps and process deviations early. Coach teams effectively and improve quality before clients notice issues.
- ↓Zero Billing Disputes
- Automatic time tracking with screenshot proof eliminates arguments about billable hours. Clients trust your invoices and pay without pushback.
Real-World Scenarios
How BPO Companies Use WorkComposer
- Customer Support Outsourcing (150 Agents)
Challenge: Client complained about inconsistent service quality and questioned if all billed hours were legitimate work time.
Solution: Implemented automatic time tracking with screenshot monitoring. Weekly reports sent to client showing attendance, activity levels, and work verification.
Result: Client renewed contract for 3 years. Quality scores improved 30%. Upsold 50 additional agent seats based on transparent performance data.
- Data Entry & Processing BPO
Challenge: Multiple SLA violations due to agents leaving workstations or working on personal tasks during client shifts.
Solution: Attendance tracking ensured shift coverage. Activity monitoring identified productivity gaps. Screenshots verified focus on client work.
Result: SLA violations dropped from 8/month to 0. Agent productivity increased 22%. Client rated service 9.5/10 (up from 6.8).
- IT Helpdesk Outsourcing Provider
Challenge: Client demanded proof that tickets were being handled promptly. Manual logging was inaccurate and incomplete.
Solution: Time tracking linked to ticket systems. Reports showed exact time spent on each ticket with screenshot proof of work.
Result: Average ticket resolution time decreased 35%. Client referrals generated 3 new accounts. Expanded to 24/7 follow-the-sun coverage.
Security & Compliance
Enterprise-Grade Security for BPO Operations
Meet the strictest client security requirements with military-grade encryption and compliance certifications.
- AES-256 Screenshot Encryption
All screenshots containing client data are automatically encrypted before storage. Meet client security requirements for handling sensitive information.
- GDPR, CCPA, ISO27001 Compliant
Full compliance with international data privacy regulations. Pass client security audits and meet contractual compliance requirements.
- Client-Controlled Storage Options
Store screenshots in your client's AWS, Azure, or on-premise infrastructure. Meet data sovereignty requirements for regulated industries.
Frequently Asked Questions
Yes! WorkComposer generates professional, client-ready reports that you can export and share. Reports include time summaries, attendance records, screenshots, and productivity metrics. Customize what clients see based on your service agreement.
WorkComposer tracks exactly when agents are working, their activity levels, and shift coverage. Attendance reports verify that contracted hours are being met. Real-time dashboards alert you to coverage gaps before SLA violations occur.
Screenshot monitoring is industry standard in BPO. You can use blurred screenshots for privacy while still verifying activity. Most offshore teams understand this is required for client transparency and quality assurance. Clear communication about privacy protections (encryption, access controls) eases concerns.
Absolutely. Organize teams by client account, track time to specific client projects, and generate separate reports for each client. Perfect for BPO companies managing multiple client accounts simultaneously.
WorkComposer supports external storage in client-controlled AWS, Azure, or on-premise infrastructure. Screenshots and data can be stored in specific geographic regions to meet GDPR, CCPA, or other data residency requirements.
You can onboard an entire offshore team in under 30 minutes. Create a client project, invite team members via email, they download the app, and tracking begins immediately. No lengthy setup or training required.
Let’s get you started
Start tracking time, monitoring productivity, and generating insights in just minutes. WorkComposer is designed for ease, speed, and real results.
- ✓ Automatic and manual time tracking
- ✓ Real-time productivity reports
- ✓ Web and app usage monitoring
- ✓ Screenshots and attendance tracking
- ✓ Easy team onboarding
No credit card required. Setup takes less than a minute.
